International Shipping & Customs Policy
Escape Wise Mocktails is happy to offer our line of premium non-alcoholic spirits, mocktails and cordials to customers around the world. By ordering products on EnjoyMocktails.com for shipment outside of the US, you agree to the terms listed below:
International customers are responsible for ensuring that the products ordered can be lawfully imported to your country. When ordering from EnjoyMocktails.com, the recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders shipped to countries outside of the United States may be subject to import taxes and customs duties levied by the destination country once a shipment enters the country.
Any additional charges for customs clearance must be paid by the recipient. Customs policies vary widely from country to country. We recommend contacting your local customs office for further information. If you do get charged an additional fee, the carrier will expect payment at the time of delivery.
If you refuse the shipment because of these charges, or if an order is rejected by customs due to item restrictions, or if the order is returned because the local post is unable to locate your address, we can refund you for the cost of the products (which does not include any shipping or return shipping fees) once the package is returned and processed by our warehouse. Please note that packages returned by customs can sometimes take a very long time to return, and in extreme circumstances can take as long as one year.
We offer returns within 10 days of receiving the product. For returns, the product must be unopened. You are responsible for paying the shipping cost to send the product back to us. You will then get a credit on the returned product, minus a 35% processing fee and minus the cost to ship to you. When returning a product, please include the original packing slip (if available). Returns should be sent to the following address:
Escape Wise Mocktails
Camarillo CA 93012
For further assistance, please contact our Customer Service Team.